Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Braund Supergraving Co. Limited is committed to excellence in serving all customers, including people with disabilities.

Assistive Devices: We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we can provide that may be used by customers with disabilities while accessing our goods and services.

Communication: We will communicate with people with disabilities in ways that take into account their disability.

Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Braund Supergraving Co. Limited will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and .a description of alternative facilities or services, if available. This notice will be place at entrance to the building.

Training

Braund Supergraving Co. Limited will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained: Office staff, sales staff, managers and customer service representatives. This training will be provided to staff 3 months from hire.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.

• Braund Supergraving Co. Limited‘s plan related to the customer service standard.

• How to interact and communicate with people with various types of disabilities.

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

• What to do if a person with a disability is having difficulty in accessing Braund Supergraving Co. Limited‘s goods and services.

• Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Braund Supergraving Co. Limited provides goods and services to people with disabilities can get in touch with us via email at info@braund.com or by using our feedback and suggestion box.

All feedback, including complaints, will be directed to Frank Patriarca. Customers can expect to hear back in 3-5 Business Day.

Modifications to this or other policies

Any policy of Braund Supergraving Co. Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.